Matai Certified Fiji Experts

Terms of Service

Last updated: December 2024

1. Agreement to Terms

By accessing and using the services of Fiji Vacations ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Fiji Vacations is a licensed travel agency (California Seller of Travel #1002813) specializing in luxury travel arrangements to Fiji. Our services include but are not limited to:

  • Resort and accommodation bookings
  • Flight arrangements
  • Activity and experience bookings
  • Travel planning and consultation services
  • Travel insurance recommendations

3. Booking and Payment Terms

3.1 Booking Process

All bookings are subject to availability and confirmation by the respective service providers. A booking is not confirmed until you receive written confirmation from us.

3.2 Payment

Payment terms vary by booking but typically require:

  • A deposit at the time of booking
  • Final payment 60-90 days prior to departure
  • Immediate payment for bookings made within 60 days of departure

3.3 Pricing

All prices are subject to change until booking is confirmed and payment is received. Prices may vary based on availability, seasonality, and other factors.

4. Cancellation and Refund Policy

4.1 Cancellation by Client

Cancellation policies vary by service provider and may include:

  • Cancellation fees that increase closer to departure date
  • Non-refundable deposits or payments
  • Penalties for group bookings

4.2 Cancellation by Service Providers

If a service provider cancels your booking, we will work to find suitable alternatives or provide a full refund of payments made to us.

5. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect your investment. Travel insurance may cover trip cancellation, medical emergencies, and other unforeseen circumstances.

6. Limitation of Liability

Fiji Vacations acts as an intermediary between clients and service providers. We are not liable for:

  • Acts or omissions of third-party service providers
  • Changes in itineraries due to weather, political situations, or other circumstances beyond our control
  • Personal injury, property damage, or other losses during travel
  • Failure of service providers to deliver promised services

7. Client Responsibilities

Clients are responsible for:

  • Ensuring all travel documents (passports, visas, etc.) are valid and current
  • Complying with health and vaccination requirements
  • Arriving at designated locations on time
  • Providing accurate information for bookings
  • Understanding and accepting the terms and conditions of service providers

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through binding arbitration in Orange County, California, in accordance with the rules of the American Arbitration Association.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website and will take effect immediately upon posting.

11. Contact Information

If you have questions about these Terms, please contact us:

Fiji Vacations

1789 Whittier Ave

Costa Mesa, CA 92627

Phone: 949.650.1911

Email: info@fijivacations.com

California Seller of Travel #1002813